Tuesday, July 7, 2009

How will you ship my order?

We prefer FedEx Ground (which we refer to on your invoice as "FXG") for small package delivery because it is non-union (UPS and the Teamsters have stung us more than once with strikes) and because FedEx Ground drivers are independent businesses (they are not employees of FedEx; each FedEx Ground driver contracts with FedEx and is in effect a sole proprietor). Also, it doesn't hurt that FedEx is a good Tennessee-based company like us.

However, if you prefer UPS, we are happy to ship on your account and sometimes choose to use UPS when it just works out better. Mind you, we like our UPS drivers; it's the union and company with whom we've had problems. Ironically we send most of our overnight shipments by UPS because FedEx has a quirk in their system which requires a separate driver to pick up air shipments. The fewer times we have to answer the door the better.

Whenever possible, we send smaller orders by USPS Priority Mail - basically whatever will fit in a Priority Mail Flat Rate envelope that has a value less than $100. The flat rate envelope is a real bargain at $4.95 to any U.S. address and it is trackable at usps.com.

IMPORTANT: Please take the time to make sure we have your correct PHYSICAL ADDRESS as well as MAILING ADDRESS. With the way that delivery companies are highly systematized now, the fact that your local driver knows where you are is not good enough. We are required to have exact addresses for everything including street number and street type (avenue, boulevard, etc.) or we get charged extra - which of course ends up getting passed on to you, the customer.

We normally send truck shipments via Roadway (now YRT) unless you tell us otherwise.

No comments:

Post a Comment