Monday, July 6, 2009

When will my order ship?

Soon. Real soon. In most cases.

Chances are overwhelming that your order will ship within 24 hours of entry, whether out of our main office in Nashville or one of our supplier warehouses. Almost all orders ship within 48 hours.

However, there are exceptions. The biggest exception is when sewing or cutting machine parts on an order total less than $50.00. Although we keep the most commonly ordered parts in stock in Nashville, there are about a half a million possible other parts! We have to meet minimums with supplier warehouses so we group our small parts orders and bring them into Nashville twice a week. That might tack 3-5 days to your order, sometimes more if it's a specialty part.

Then of course there are those times that we or our supplier simply get caught short on stock. We'll try to warn you about that but don't always know it at the time you place your order.

The best rule of thumb is: if your delivery time is critical, don't assume. Ask!

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